whistleblowing system

We take our responsibility towards our customers, partners, stakeholders, visitors and employees very seriously. We base all decisions and actions on the current legal regulations as well as internal rules and instructions.

In accordance with Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of persons who report breaches of Union law (hereinafter referred to as the "Directive") and the Federal Act on the Procedure and Protection in the Event of Reports of Breaches of the Law in Certain Legal Areas (Whistleblower Protection Act - HSchG), the aim is to ensure that any breaches of EU law can be reported easily, securely and confidentially.

Public and private organisations must set up an internal whistleblower system for this purpose, review incoming reports and take the necessary measures if necessary.

We have implemented the HSchG and inform you below about important aspects of our internal whistleblowing system.

The HSchG stipulates that all persons who work for us or are associated with us in the course of their professional activities can report violations of EU law. In particular, this may include

• Employees
• Job applicants
• Interns, civilian servants and graduates of a voluntary social year
• Suppliers and business and system partners
• Self-employed persons who work for us
• Members of administrative, management or supervisory bodies

The HSchG applies to information about possible violations of EU law. The relevant European Union legislation is listed in Section 3 (3) HSchG. The most important areas are

• Product safety and conformity
• Traffic safety
• environmental protection
• Food safety
• Public health
• Consumer protection
• Protection of privacy and personal data and security of network and information systems
• Violations of financial aspects of the EU (combating fraud)
• Violations of state aid law
• A complete list of the relevant legal provisions can be found under the following link: 》CLICK HERE

The transparent, open and confidential handling of criticism and complaints is a key concern for us. To this end, we have set up a complaints management system that has proven its worth in practice. You are welcome to contact us by telephone, post or e-mail with customer complaints or general questions of any kind.

Please note that the use of the whistleblower system is limited exclusively to the scope of application of the HSchG and that other reports cannot be considered.

We have set up a secure online form application that can be used to submit reports either personally (stating name and contact details) or anonymously. It is also possible to submit file attachments. In the form application, you must state which institution your report relates to. In the case of a report, please state the exact wording of our institution "Congress und Messe Innsbruck GmbH".

It is up to you to decide whether you wish to make a personalised or anonymous report. Depending on your choice, our online form application provides for a corresponding procedure.

16-digit numerical code

In all cases (i.e. regardless of whether you submit a personalised or anonymous report), you will automatically receive a randomly generated 16-digit numerical code once you have submitted your report. You can use this to log in to the whistleblower system and check the current processing status of your report.

After logging in, you can also communicate with us via chat, for example if you want to clarify or correct information. If you enter the information anonymously, your login and your communication via chat will of course remain anonymous at all times.

We recommend that you write down the 16-digit numerical code, take a photo of it or save it digitally using the "copy/paste" function. Please note that, for security reasons, the 16-digit numerical code can no longer be recovered if it is lost and (further) login is therefore no longer possible. If you submit a note anonymously and your 16-digit numerical code is lost, it will therefore no longer be possible to communicate with us.

Please also note that the 16-digit numerical code will not be disclosed to unauthorised persons. We and the operator of the whistleblowing system expressly exclude any liability for any misuse or intentional or unintentional disclosure of the 16-digit numerical code to third parties.

If you submit a report (personalised with your name and contact details or anonymous without providing contact details), we will confirm receipt of the report within a maximum period of seven days, review the report internally and inform you of the results of this review and any measures we have taken within a maximum period of three months. If necessary, for example to clarify your details, we may also contact you. Contact will be made either via the contact details you have provided or, in the case of an anonymous report, via the chat function in the whistleblower system.

The HSchG provides for comprehensive measures to protect you, in particular to ensure that your identity remains confidential. We take all technical and organisational measures necessary to comply with these protective measures.

If you submit a report via our internal whistleblower system, the personal data you provide (in particular the plain text to which the report relates and any file attachments transmitted) will be processed by us for the purpose of internal review of the report and to take any necessary measures. In doing so, we rely on Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of persons who report breaches of Union law and the Federal Act on the Procedure and Protection in the Event of Reports of Breaches of the Law in Certain Legal Areas (Whistleblower Protection Act - HSchG).

Personal data will not be passed on to third parties. Exceptions to this are only made if we are legally authorised or obliged to do so (e.g. reporting to the competent law enforcement authorities if our internal review of the report confirms the suspicion of a criminal offence), if we use external service providers with whom we have concluded an order processing contract in accordance with Article 28 of the General Data Protection Regulation as part of the provision of the online form application, or if you give us your consent to do so in advance.

Personal data will only be processed and stored for as long as is necessary for the above-mentioned purposes. Legal documentation and retention obligations may result in a longer storage period. Your personal data will be deleted after the relevant periods have expired, unless there is another legal basis for longer storage in accordance with the General Data Protection Regulation.

Further information about our data protection and your rights under the General Data Protection Regulation can be found here:

You are welcome to send us customer complaints or general questions and suggestions by telephone, post or e-mail. Reports of breaches of EU law can be submitted here: